About Lynn’s
What is Lynn’s?
Lynn’s is a plant-based food brand creating distinctive products designed to make nourishment feel indulgent, thoughtful and beautifully made.
Are Lynn’s products vegan?
Yes. Lynn’s products are made using plant-based ingredients and do not intentionally contain animal-derived ingredients. Always review the ingredient and allergen information on the individual product page and packaging before consumption.
Where are Lynn’s products made?
Our products are manufactured and packed at our food facility in Mysuru, Karnataka.
Products and ingredients
Where can I find the ingredient list and nutritional information?
The ingredient list, nutritional information, allergen declaration, net quantity, storage instructions and other relevant details are provided on the individual product page and product packaging. Please review this information carefully before purchasing or consuming a product.
Are your products suitable for people with food allergies?
Some Lynn’s products contain or are processed in a facility that handles allergens, including tree nuts. Please review the complete ingredient and allergen declaration on the product page and packaging. If you have a serious allergy or require clarification before ordering, contact us at hello@lynns.in.
Why might the product look slightly different from the website photographs?
Our products are made using natural ingredients. Minor variations in colour, shape, size, texture and flavour may occur between batches.Photography, styling and individual screen settings may also affect how a product appears online.
How should I store Lynn’s products?
Follow the storage instructions printed on the individual product package.Unless otherwise stated, keep the product sealed in a cool, dry place away from moisture, heat and direct sunlight. After opening, close the package securely and consume it within the period recommended on the label.
What is the shelf life of your products?
The applicable best-before or use-by information is printed on each product package. For the best experience, follow the storage instructions and consume the product within the stated period
Orders and payments
How can I place an order?
You can place an order directly through our website at lynns.in. Select the products you would like to purchase, add them to your cart and complete the checkout and payment process.
What payment methods do you accept?
Available payment methods will be displayed during checkout and may include UPI, cards, net banking or other methods supported by our payment provider.
Do you offer Cash on Delivery?
We currently accept prepaid orders only. Cash on Delivery is not presently available.
Can I change or cancel my order?
Contact us at hello@lynns.in as soon as possible after placing your order. We may be able to change or cancel an order if processing, packing or dispatch has not begun. Once the order has entered processing or has been dispatched, changes or cancellation may not be possible. Please review our Refund, Replacement and Cancellation Policy for complete details.
I placed an order, but I did not receive a confirmation. What should I do?
First, check your spam or promotions folder and confirm whether payment was successfully completed. If the payment was deducted but you did not receive an order confirmation, email hello@lynns.in with your name, telephone number and payment reference. Please do not send us your complete card information, banking password, PIN or OTP.
Shipping and delivery
Where do you deliver?
Lynn’s currently delivers within India, subject to courier service availability at the delivery address.International shipping is not presently available through the website.
When will my order be dispatched?
Orders are generally prepared for dispatch within 2–4 business days. Our regular dispatch days are Wednesday, Thursday and Friday. Orders placed after a dispatch cut-off may be sent during the following dispatch cycle.
How long will delivery take?
After dispatch, most orders are expected to arrive within approximately 3–7 business days. Delivery times may vary depending on the location, courier availability, public holidays, weather or circumstances beyond our reasonable control.
How much does shipping cost?
The applicable shipping charge will be displayed during checkout before payment. Free shipping may be available on selected bundles, offers or orders that meet the conditions displayed on our website.
How can I track my order?
Once your order has been dispatched, tracking information will ordinarily be sent to the email address or telephone number provided during checkout. The tracking link may take some time to become active after the package is handed over to the courier.
What should I do if my order is delayed?
If your tracking information has not been updated for an unusual period or your order has not arrived within the expected timeframe, email hello@lynns.in with your order number. We will coordinate with the courier to investigate.
Returns, replacements and refunds
Can I return a food product if I change my mind?
Because we sell food products, we cannot ordinarily accept returns or exchanges because of a change of mind, personal taste preference or an incorrectly ordered product. This does not affect your rights if the product is damaged, defective, incorrect or materially different from what you ordered.
What should I do if my order arrives damaged or incorrect?
Contact us at hello@lynns.in within 24 hours of delivery.
Include:
Your name and order number.
A description of the issue.
Clear photographs of the outer shipping package.
Photographs of the product packaging, batch details and affected product.
Please retain the product and all original packaging until we complete our assessment. Do not consume a product if its packaging is open, damaged or appears unsafe.
When will I receive an approved refund?
Approved refunds will ordinarily be initiated to the original payment method within seven business days. Your bank or payment provider may require additional time to credit the amount to your account.
Contact us
How can I contact Lynn’s?
For assistance with products, orders, delivery or payments, email us at: hello@lynns.in. Our team will respond as soon as reasonably possible during business hours.