Last updated: 30 July 2026
At Lynn’s, every product is carefully prepared, packed and checked before dispatch. Because we sell food products, we are unable to accept returns or exchanges for reasons such as a change of mind, personal taste preference or an incorrectly ordered product. This policy does not affect your rights where a product is damaged, defective, incorrect or materially different from what was ordered.
Damaged, defective or incorrect products
Please inspect your order as soon as it is delivered.
Contact us within 24 hours of delivery if:
The product was damaged or opened during transit.
You received the wrong product.
An item is missing from your order.
The product appears defective or unfit for consumption.
The product is materially different from its description on our website.
Please email us at hello@lynns.in with:
Your name and order number.
A brief description of the issue.
Clear photographs of the outer shipping package, product packaging, batch details and affected product.
Any other information reasonably required to assess the issue.
Please retain the product and all original packaging until we have completed our assessment.
Do not consume a product if you believe it may be damaged, contaminated or otherwise unsafe. After reviewing the information provided, we may offer an appropriate replacement or refund. We may request that the affected product be returned or collected before approving the resolution. If a return is required because of an error or confirmed defect attributable to us, we will provide the relevant instructions and bear the reasonable return cost. Products sent back without prior approval may not be accepted.
Products not eligible for return or refund
Unless the product is damaged, defective, incorrect or otherwise required to be accepted under applicable law, we cannot offer a return, exchange or refund for:
Opened, used or partially consumed food products.
Products returned because of personal taste or preference.
Products ordered incorrectly by the customer.
Products that have not been stored or handled according to the instructions on the packaging.
Damage caused after delivery.
Products purchased from a third-party seller or retailer.
Requests made more than 24 hours after delivery where the issue could reasonably have been identified upon receipt.
Any concern involving a latent quality or food-safety issue that could not reasonably have been identified within 24 hours will be considered individually when reported promptly after discovery.
Order cancellations
To request a cancellation, contact us at hello@lynns.in as soon as possible after placing the order.
An order may be cancelled only if it has not entered processing, packing or dispatch. Once an order has been packed or handed over to the delivery partner, it cannot ordinarily be cancelled.
If we accept the cancellation of a prepaid order, the amount paid will be refunded to the original payment method.
We may cancel an order because of product unavailability, payment verification issues, an incorrect or unserviceable address, suspected misuse or circumstances beyond our reasonable control. If we cancel a prepaid order, the amount received for the cancelled items will be refunded.
Refunds
Once a refund has been approved, it will be issued to the original payment method. Refunds will ordinarily be initiated within seven business days of approval. Your bank, card issuer or payment provider may require additional time to credit the amount to your account. Shipping charges may not be refundable unless the refund results from a damaged, defective or incorrect product, a failure attributable to us, or where otherwise required by law. If you have not received an approved refund within 15 business days, please contact us at hello@lynns.in
Exchanges and replacements
We do not ordinarily offer direct product exchanges. If a replacement is approved for a damaged, defective or incorrect product, we will arrange it subject to product availability. If the product is unavailable, we may offer a refund or another appropriate resolution.
Contact us
For questions regarding a return, replacement, cancellation or refund, contact us at:
Lynn’s
A brand of Premiere Illuminations
Email: hello@lynns.in